Criss Spoto, Amphion’s Operations Technology and QA Manager was quoted in an article titled Transcription Gaps Pose Problems. A snippet of the article is below along with a link to the full original posting:
Effective QA extends to outsourced documentation as well. With many facilities either outsourcing completely or contracting to handle overflow, this is a significant consideration. To improve efficiency, smart providers will make every effort to provide complete information to their transcription company.
“When we don’t receive information, we do end up having to send blanks back to the customer,” says Criss Spoto, the operations technology and QA manager for Amphion Medical Solutions. “When we can’t be sure of something, we leave it blank and send it back for the customer to clarify.”
Any time there’s a blank space, it’s possible that important information won’t be included in the care document. Outsourcing contracts usually have strict stipulations and many vendors have strong QA programs, but that doesn’t mean providers don’t have to worry about errors. In fact, it’s recommended they perform their own QA on outsourced documents.
Continue reading the full article here on For the Record.
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